![]() ![]() If the browser is set to run in the Rosetta engine, it will incorrectly identify the computer as a PowerPC-based Mac, or the Web site will not recognize that the appropriate plug-in is installed. The browser is set to "Run using Rosetta," which will cause the computer to be identified incorrectly as a PowerPC-based Mac Note If you have any problems with the installation, see the following Microsoft Knowledge Base article for information about how to manually install the plug-in:ĩ70064 How to remove and manually reinstall Silverlight 2 for Mac The browser should recognize the new plug-in. Close any browser windows, and then restart the browser. Follow the steps in the installation wizard.Īfter the installation is complete, you should be prompted to exit your browser. Otherwise, click Runtime for Mac PowerPC next to "Silverlight 1.0."Īfter the download is completed, installation should start automatically. If you are running an Intel processor, click Mac Runtime next to "Silverlight 3." ![]() Locate the "Install Silverlight" area in the lower-right part of the window. Start a Web browser, and then visit the following Web site: If Silverlight has not yet been installed, follow these steps to install the plug-in: (This situation would have to be addressed by the Web site's support team, as the decision on what version of Silverlight to use is made by the Web site designers.) You do not have the plug-in installed If you are using a PowerPC, the site recognizes this and that only version 1 can be installed. You are directed to the Silverlight site. If the system does not, you are prompted to upgrade. If a site requires version 3, it recognizes whether your system meets the requirement. The most common cause of this issue is that the Web site is using Silverlight 3 for its content. Your system has an earlier version of the plug-in and does not meet the Web site's requirements Now we can address the individual causes and resolutions. But we recommended that you run the latest version so that you can access Web sites that use the newest features and take advantage of the most recent product improvements. If you have an Intel Processor, all versions of Silverlight are supported. ![]() xxx and your processor type is a PowerPC, you have the correct version of the plug-in installed. If the version number that is displayed is 1.0. Note the version number that is displayed. To determine the version, click to select the file. Is there a file that is named ugin? If this file exists, the plug-in is installed. Note the processor type, speed, RAM, and operating system information, as some Web sites have specific requirements to view their content.ĭouble-click the hard drive icon on the desktop. On the Apple menu, select About this Mac. The browser is set to "Run using Rosetta," which will cause the computer to be identified incorrectly as a PowerPC-based Mac.īefore you determine how to address the issue, you should assess the current environment in which the software is running. Your system has an earlier version of the plug-in and does not meet the requirements for the plug-in that the site is using. This behavior can occur for several reasons: I have also tried installing an older version of Silverlight however, we get an error message when we try to install the older version saying we have a newer version installed and it cannot be updated.Īny suggestions as to how we can resolve this issue and get silverlight working on both firefox and safari? I went through the same update process on a newer MacBook Pro (purchased in 2011) and after a few hiccups, finally got everything to work - but the process does not seem to be working with the older MacBook.When you try to access a Web site that requires Silverlight to display the content, you receive an error message that states that you have to install Silverlight. We finally succeeded in getting the Silverlight update to run on Safari, but we are still stumped as to why it still does not work with Firefox. We have uninstalled previous versions of Silverlight (both the application adn the internet plugin) several times, and have downloaded the new version via Netflix website. Today, Netflix prompted us to re-install Silverlight. We usually use Firefox to browse the web and stream netflix. We have a MacBook (circa 2006) running OS X Version 10.5.8. I am having a problem with Microsoft Silverlight installation looping when we are using Netflix - I cannot seem to get past the "install Silverlight update" screen in Firefox when I try to watch instantly. ![]()
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